Personal Medical Case Management

What You Need to Know

• Teladoc Health is an independent third-party company. AIA Thailand shall not be responsible or liable for any service, review, product, advice, recommendation, procurement and solicitation carried out or provided by Teladoc Health, which are not sold, produced or marketed by AIA Thailand. The availability of this Personal Medical Case Management service shall not be construed as any approval, representation or warranty by AIA Thailand as to the fitness for purpose or quality of the Teladoc Health Services.

• The Personal Medical Case Management service is a complimentary service for Gold and Platinum AIA Vitality members with an effective AIA Vitality integrated policy on the date of registering for the service. Eligibility for service is subject to evaluation by AIA Thailand and Teladoc Health and the services provided are subject to the terms and conditions of AIA Thailand and Teladoc Health.

• Tests, treatments, procedures, devices or medication recommended by Teladoc Health may be subject to additional charges that are not covered by your insurance plan.

• AIA will only disclose information on the policy held by a customer to Teladoc Health once the service Enrolment Form has been signed by the said customer.

• Please contact Teladoc Health for full details of the scope of the service.

• Learn more about Personal Medical Case Management at https://www.aia.co.th/th/help-support/health-services/pmcm.

• The AIA Vitality benefits are subject to AIA terms and conditions. AIA reserves the right to change and amend any of the terms and conditions which are available at the AIA+ application or at https://www.aia.co.th/en/health-wellness/vitality/rewards

About Teladoc Health

Teladoc Health is a leader in whole person virtual care services with network of over 50,000 specialists covering 450 medical specialities. Medical conditions that are eligible for Personal Medical Case Management Service by Teladoc Health are:

1. Medical conditions without a diagnosis. For medical conditions without diagnosis, the customer must have had previous medical inquiries and consultations with at least one specialist in a field related to the medical problem;

2. Cancer;

3. Neurological diseases;

4. Ear, nose and throat (ENT) diseases;

5. Ocular diseases/ ophthalmology conditions;

6. Cardiovascular diseases;

7. Respiratory diseases;

8. Gastroenterological diseases;

9. Liver diseases;

10. Kidney diseases;

11. Urological conditions;

12. Endocrine diseases;

13. Orthopaedic conditions;

14. Haematological diseases;

15. Metabolic diseases;

16. Rheumatology/ Immunological diseases;

17. Infectious diseases, including HIV/ AIDS;

18. Aesthetic surgery which are medically necessary;
    

19. Fertility-related conditions or procedures;

20. Obstetric conditions;

21. Sexual diseases/ sexually transmitted diseases;

22. Paediatrics conditions;

23. Obesity;

24. Recovery/ rehabilitation phase for stroke;

25. Recovery/ rehabilitation phase for severe burns;

26. Medical conditions in the fields of dentistry;

27. Combined pathologies; and

28. All medical conditions other than those listed in the Exclusion List below.

Notes: To qualify for the service, the Eligible Individual must have had previous medical inquiries and consultations with at least one medical practitioner, with a prior diagnosis, in a field related to the medical problem.